Termini e condizioni del servizio
Article 1 – Object
1.1
These Terms and Conditions govern all purchases made through this website.
1.2
The website is operated by Rovelli (the “Seller”). All products and services available on the website are offered subject to these Terms.
Article 2 – Acceptance of Terms
2.1
By placing an order through this website, the customer agrees to be bound by these Terms and Conditions.
2.2
Customers are encouraged to read these Terms carefully before completing any purchase.
2.3
The Seller reserves the right to update or modify these Terms at any time without prior notice.
Article 3 – Products
3.1
The website offers handcrafted briar pipes and related accessories.
3.2
Products are presented as accurately as possible through descriptions and images.
3.3
Due to the handcrafted nature of the products, slight variations in shape, grain, color, and finish may occur. These variations are not considered defects.
Article 4 – Purchase Procedure
4.1
Customers may select products and complete purchases through the website following the indicated process.
4.2
An order placed by the customer constitutes an offer to purchase.
4.3
Orders are considered accepted once a confirmation email is sent.
4.4
The confirmation email will include order details and a reference number.
4.5
Customers are responsible for ensuring that all information provided is accurate.
4.6
The Seller reserves the right to cancel orders in case of payment issues, suspected fraud, or product unavailability.
Article 5 – Prices
5.1
All prices are listed in EUR.
5.2
Shipping costs are calculated at checkout.
5.3
Customers may be subject to import duties, taxes, and customs fees upon delivery.
5.4
These charges are beyond the Seller’s control and are the responsibility of the customer.
Article 6 – Shipping and Delivery
6.1
Orders are processed within a reasonable timeframe and shipped via reliable courier services.
6.2
Delivery times may vary depending on destination.
6.3
The Seller is not responsible for delays caused by courier services, customs procedures, or unforeseen circumstances.
6.4
Upon delivery, customers are advised to inspect the package and report any visible issues.
6.5
If delivery cannot be completed due to customer absence or incorrect information, additional charges may apply.
Article 7 – Payment
7.1
Payments are processed through secure third-party providers.
7.2
By completing a purchase, the customer authorizes the Seller to charge the selected payment method.
7.3
All transactions are handled through secure systems to ensure safety and confidentiality.
Article 8 – Right of Withdrawal (Returns)
8.1
Customers have the right to request a return within 14 days of receiving the product.
8.2
To be eligible, items must be unused and returned in their original condition and packaging.
8.3
Return shipping costs are the responsibility of the customer.
8.4
Refunds are processed after the returned item has been received and inspected.
8.5
Shipping costs and any import duties or taxes are non-refundable.
8.6
Customized or engraved products are not eligible for return unless defective.
Article 9 – Warranty
9.1
Products are covered against manufacturing defects.
9.2
The warranty does not cover damage caused by:
- normal wear and tear
- improper use
- incorrect maintenance
9.3
Unauthorized repairs or modifications void the warranty.
Article 10 – Liability
10.1
The Seller shall not be held liable for delays, damages, or losses caused by circumstances beyond its control.
10.2
This includes, but is not limited to, shipping disruptions, customs delays, or force majeure events.
Article 11 – Privacy
11.1
Customer data is processed in accordance with applicable data protection laws.
11.2
For more information, please refer to the Privacy Policy.
Article 12 – Communications
12.1
For any inquiries, support requests, or complaints, customers may contact the Seller directly through the website.
Article 13 – Applicable Law
13.1
These Terms and Conditions are governed by applicable laws.
13.2
Any disputes shall be handled by the competent courts in accordance with applicable regulations.