Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition that you received it: unused, in its original packaging, and accompanied by proof of purchase. Items that have been used are not eligible for return for hygiene reasons.
To request a return, please contact us at info@marchesini-pipe.it. Returns must be approved before being sent. Once approved, we will provide instructions on how and where to send your package. Items returned without prior approval will not be accepted.
Returns should be sent to:
Rruga Tufinë, Zona Kadastrale 3426
Tirana, Albania 1001
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it.
Exceptions / Non-Returnable Items
We do not accept returns for:
- Custom or made-to-order products
- Used items
- Sale items
- Gift cards
If you have questions about a specific item, please contact us before purchasing.
Exchanges
To exchange an item, please return the original product (subject to approval). Once accepted, you may place a new order for the desired item.
European Union – 14-Day Right of Withdrawal
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@marchesini-pipe.it.